Not sure if he's talking about what I posted, but I had to push hard, call them out, and be a dick to get my money back when the girl stole from me. There are countless others she stole from, and they almost certainly didn't (all) get their money back. The girl is still on the platform. Other than that, they have a US and UK payment processor, yet continue to put American men through the UK one while paying fees to American models on the site, although I don't know that the international credit card fees benefit them.
I've since deleted my account. Dealing with their customer service is definitely a pain. You won't get a response for 5 days (but once you do, they'll respond quickly to your follow-ups), they'll start out with a copy-paste answer that doesn't address your issue, and if you have an actual problem, they'll blame you.