Please do not hesitate to let us know when you have an issue with a performer or even a technical issue with the show itself. We want everyone to get good value for their time on the site and if a performer is not operating with that mindset, please inform us. Sometimes a model is frustrated because her computer is not behaving or maybe her boyfriend just ran over her cat - who knows - but either way, we want to make sure that guests have a good time when they visit the site. Whenever a show fails to meet a reasonable performance standard, we have no problem issuing the appropriate refunds, so please let us know in a timely manner by using the "CONTACT US" link on the site and we'll gladly address your concern, usually within 24 hours. Thank you!